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Table of Contents
General
We work with private labels, fashion brands, retailers, and e-commerce sellers looking for custom jewelry with fast turnaround, stable quality, and full confidentiality.
It starts with your inquiry → sample development → order confirmation → production → QC → shipment. You’ll have a dedicated project manager to guide each step.
yes! When checking out, you can choose our gift packaging option and attach personalized information. Does not contain any pricing information.
Absolutely. We treat your ideas and personal information with the utmost confidentiality. We will never share your design or details with any third party. Your concept remains exclusively yours.
Products
We manufacture chains, pendants, bracelets, rings, earrings, and full custom sets — all available in 925 silver or eco brass or stainless steel with a variety of plating options.
Most of our work is custom made-to-order. For specific B2B stock needs, please inquire and we’ll check availability.
Storage: Always store pieces separately in a soft pouch or jewelry box to prevent scratches.
Cleaning: Use a soft, lint-free cloth. For a deeper clean, use a mild soap solution and a soft toothbrush, then rinse with lukewarm water and dry thoroughly.
Avoid: Contact with chemicals (perfume, hairspray, chlorine), extreme temperatures, and physical impact.
Visit our Jewelry Care Guide for detailed instructions.
While our jewelry is durable, we recommend removing it before swimming, bathing, or cleaning. Constant exposure to water, especially chlorinated or salt water, can accelerate tarnishing and loosen settings over time.
Customization
Yes — we support full customization including shapes, engraving, packaging, and more. Just send your design files or references to start.
No worries. Share your idea, sketch, or mood board and our design team will create a 3D rendering for your approval.
The timeline varies due to the complexity of the design. Usually, the process from final design approval to completion takes 3-6 days. We will provide the design intent after preliminary consultation to confirm the final result
Your satisfaction is our priority. The initial design phase includes two rounds of minor revisions at no extra cost. We work with you until the design is perfect.
Service
Yes. We provide design consulting, 3D modeling, and sample development — ideal for brands that need creative or technical support.
Absolutely. We value your IP and always offer NDA signing before exchanging sensitive files or project details.
Yes, we ship worldwide! Shipping costs and delivery times vary by location. You can calculate exact shipping costs and see available methods at checkout.
Payment
We accept T/T bank transfer, PayPal, and Alibaba Trade Assurance. Flexible terms are available for long-term partners.
Standard terms are 30% deposit before production and 70% balance before shipment. We can also discuss phased terms for larger projects.
Payment issues can occasionally occur due to browser errors, card declines, or connectivity issues. We recommend:
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Double-checking your card number, expiration date, and CVV code.
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Ensuring your billing address matches the one on file with your bank.
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Trying a different browser or device.
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Contacting your bank to ensure there are no blocks on international or online transactions.
If the problem persists, please contact our customer service team immediately at [email address] or [phone number]. We are here to help and can often process your order manually.
Shipping
We use trusted couriers like DHL, FedEx, and UPS. For bulk orders, sea freight is available. We can also handle DDP (duty paid) shipping upon request.
Yes — we can ship directly to your business address, 3PL partner, or distribution center worldwide.
We hope you enjoy your purchase. We offer a worry free return policy for all unworn items. Please refer to our complete return policy for details. Please note: Customization and carving projects are final sales.
We provide insurance and track shipping through trusted carriers such as FedEx, DHL, and UPS. The delivery time varies depending on the location (usually 3-7 working days domestically and 15-30 working days internationally).
